Ekouaer Pajamas for Women Set Button Up Soft Pjs Short Sleeve Lounge Sets

Shipping Policy – ATFH

At ATFH, we are dedicated to providing a smooth and reliable delivery experience for customers worldwide.

1. Free Worldwide Shipping

We offer FREE shipping on all orders globally, with no minimum purchase required. All shipping costs are fully covered by ATFH.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional periods, processing times may be slightly extended.

3. Delivery Timeframe

• Estimated delivery time is within 5 business days after dispatch.
• Delivery times may vary depending on destination, courier services, and external factors.
• Remote or rural areas may experience slightly longer delivery times.

4. Shipping Coverage

We ship to all countries worldwide. However, in rare cases, delivery may not be available in certain restricted regions.

5. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• Tracking information may take 24–48 hours to update after shipment.

6. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
• These charges are the customer’s responsibility and are not included in our prices.

7. Shipping Delays

While we aim to deliver within the stated timeframe, delays may occur due to:

• Customs clearance procedures
• Weather conditions or natural disruptions
• Courier service interruptions
• High order volumes during sales or holidays

ATFH is not responsible for delays caused by external factors beyond our control.

8. Incorrect Address Disclaimer

• Please ensure that your shipping address is accurate and complete at checkout.
• ATFH is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
• If you notice an error, contact us immediately before shipment.

9. Lost or Stolen Packages

• If your package is marked as delivered but you have not received it, please contact the courier first.
• ATFH is not liable for lost or stolen packages after confirmed delivery, but we will assist you in resolving the issue where possible.

10. Contact Us

If you have any questions about your shipment, please contact our support team at:
hello@atfhshop.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@atfhshop.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@atfhshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@atfhshop.com.